Shipping and Refund Policy
SHIPPING POLICY
- Delivery Scope: We ship to all the national territory except the Canary Islands, Balearic Islands, Ceuta and Melilla
Shipping Costs: Shipping costs will be calculated automatically during the purchase process, depending on the total weight of the selected products. - Order Processing Time: Order processing time is a minimum of 24 hours working days and can be up to 48 hours after final order confirmation.
Orders leaving on Friday will be delivered on Saturdays in towns that are not too far from urban centers; otherwise, it will be the customer’s responsibility to pick up the order at a delivery point. - Shipping Methods: Shipment will be in a special refrigerated transport.
- Packaging and Conservation: All our products are shipped in refrigerated boxes to guarantee freshness and quality.
We ensure that the products maintain the cold chain until delivery. - Customer Responsibility: It is the customer’s responsibility to provide accurate shipping information during purchase.
Any address errors that result in loss or damage to the product will not be the responsibility of carnesparente.com. - Package Receipt: It is important that someone is available to receive the package at the specified address.
In case of absence, additional delivery attempts will be made or instructions will be provided for pick-up at a nearby point. - Order Tracking: We will provide a tracking number so you can track your order in real time.
This way, you will be able to know the status and location of your shipment at all times. - Contact: For any questions or problems related to shipping, please do not hesitate to contact our customer service team at carnesparente@gmail.com or by phone at 697424135.
REFUND POLICY
- Returns for Defects or Damage: If you receive a wrong or damaged order, please contact our customer service at the time you receive the order.
Please provide details about the situation, including photographs of the affected product. - Return Process: To initiate the return process, please contact our customer service team by emailing carnesparente@gmail.com or calling 697424135.
We will provide you with detailed instructions on how to safely return the product. - Non-Returnable Products: We do not accept returns of products that have been opened or consumed, unless they are defective or damaged.